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Privacy Policy

A legal disclaimer

Homax Solar – A division of Homax Sdn Bhd – together with its affiliates and subsidiaries (collectively “Homax Solar,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information entrusted to us by our customers, employees, partners, and other stakeholders (“Stakeholders”).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Data Protection Act 2010 (PDPA 2010) and other applicable laws. By using our website, purchasing our products or services, or otherwise interacting with us, you consent to the practices described in this Policy.

What is Personal Data?

“Personal Data” refers to any information that can identify you as an individual, whether directly or indirectly. This may include:

  • Name

  • Identity card or passport number

  • Address

  • Email address

  • Phone number

  • Occupation

  • Payment details

  • Energy usage data

  • Any other information you provide to us in relation to our products and services.

How We Collect Your Personal Data

We may collect your Personal Data through various channels, including but not limited to:

  • Direct interactions (e.g., inquiries, consultations, site visits, emails, calls)

  • Completion of forms (e.g., solar assessment forms, sales agreements, warranty registrations)

  • Participation in surveys, promotions, or customer feedback sessions

  • Via our website, social media pages, or mobile applications

  • From third parties (e.g., referrals, partners, SEDA/TNB) where you have given consent

  • Publicly available sources

If you provide Personal Data of a third party (e.g., family member or business associate), you confirm that you have obtained their consent and made them aware of this Policy.

Purposes of Collecting and Using Personal Data

Your Personal Data may be collected, processed, and used for the following purposes:

  • To provide, manage, and deliver our solar energy products and services

  • To process payments, verify identity, and administer contracts

  • To communicate with you regarding inquiries, orders, installations, and after-sales support

  • To conduct site assessments and system performance monitoring

  • To notify you about product updates, promotions, or events that may interest you

  • To conduct market research, customer satisfaction surveys, and business improvements

  • To comply with legal and regulatory obligations (e.g., SEDA, TNB, PDPA)

  • For internal administrative, auditing, and risk management purposes

Disclosure of Personal Data

We may disclose your Personal Data only where necessary and in compliance with applicable laws to:

  • Authorized installers, contractors, or service partners involved in your solar project

  • Financial institutions for payment processing and financing arrangements

  • Regulatory bodies such as SEDA and TNB for application and grid-connection purposes

  • Professional advisors (e.g., legal, financial, audit)

  • Third-party IT, cloud storage, or data analytics service providers (including those located outside Malaysia)

  • Any party to whom you have given consent to disclose your information

Data Storage and Retention

Your Personal Data may be stored in physical or electronic form, including secure servers located within or outside Malaysia. We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by legal, tax, or regulatory obligations.

Your Rights Under the PDPA

You have the right to:

  • Request access to your Personal Data held by us

  • Request correction of inaccurate or incomplete data

  • Withdraw consent for processing, subject to legal and contractual restrictions

  • Lodge a complaint regarding our handling of your Personal Data

To exercise any of these rights, please contact us in writing using the details provided below. Please note that a reasonable fee may apply for data access requests, and we may refuse requests under circumstances permitted by law.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:

Homax Solar – Data Protection Officer
Email: homaxmalaysia@gmail.com
Address: Homax Sdn Bhd

45, Kompleks Sukan Hijau Kuning, Lebuhraya Sultan Abdul Halim 05400 Alor Setar, Kedah.

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